Frequently Asked Questions
Everything you need to know about shopping at Steve's Music Store
How do you ensure instruments are safe during shipping?
We use double-walled corrugated boxes and high-grade protective padding specifically designed for musical electronics. Every guitar and amplifier is inspected and professionally packed to withstand the rigors of transit.
What is your return policy for electronic gear?
We offer a 30-day satisfaction guarantee. If you aren't happy with your purchase, you can return it in its original condition and packaging for a full refund or exchange, excluding software that has been registered.
Do you offer warranties on vintage or used equipment?
Yes, all used gear undergoes a rigorous multi-point inspection by our technicians. We provide a 90-day store warranty on all pre-owned electronics to ensure they are stage-ready.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Do you offer financing options for high-end gear?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select your preferred financing option at the checkout page to see if you qualify.
Are international customs fees included in the shipping price?
No, international shipping costs cover the transit only. Any import duties, taxes, or customs fees levied by the destination country are the responsibility of the customer upon arrival.